cancellation policy
We understand that plans can change. Here's our transparent cancellation policy designed to be fair to both you and us.
We want you to book with confidence. If your plans change, we'll work with you to find the best solution. Our cancellation policy is designed to be fair and transparent.
The following cancellation fees apply based on the notice period before your scheduled arrival date:
| Notice Period | Cancellation Fee |
|---|---|
| More than 30 days before arrival | Full refund (minus 5% processing fee) |
| 15–30 days before arrival | 25% of total package cost |
| 7–14 days before arrival | 50% of total package cost |
| Less than 7 days before arrival | 100% of total package cost |
| No-show | 100% of total package cost |
To cancel your booking, please contact us directly via email at dragongalaxytravels@gmail.com or call us at +975 77418185. Please provide your booking reference number and the reason for cancellation.
Refunds are processed within 7–10 business days after the cancellation request is received. The refund will be issued using the same payment method used for the original booking. Please note that bank processing times may vary.
We understand that unforeseen circumstances happen. In the event of:
We will review your case individually and may offer a full refund or travel credit for a future date at our discretion.
We strongly recommend purchasing comprehensive travel insurance that covers cancellation, medical emergencies, and evacuation. This provides you with additional protection and peace of mind for your journey.